Shipping Policy Overview
At Aarohana Wellness, we are committed to delivering your herbal, nutritional, and wellness products safely, securely, and on time across India. This Shipping Policy outlines order processing, delivery timelines, tracking, shipping charges, and liability details.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
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All orders are processed within 1–2 business days (excluding Sundays and public holidays).
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Orders placed after business hours or during holidays will be processed the next working day.
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Each product undergoes quality checks and hygiene verification before dispatch to ensure safe delivery.
Delivery Timeline
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Standard delivery time is 3–7 working days from the date of dispatch.
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Delivery times may vary depending on:
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Customer location (metro, non-metro, or remote areas)
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Courier partner serviceability
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Weather conditions or natural calamities
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Government-imposed restrictions
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Note: Remote locations may experience slightly longer delivery times.
Shipping Charges
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Shipping charges (if applicable) are displayed clearly at checkout before payment.
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Promotional free shipping offers will be indicated on the product page or at the cart/checkout stage.
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Any additional courier charges due to customer-requested changes or rerouting will be borne by the customer.
Order Tracking
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After dispatch, customers receive a tracking ID via SMS and Email.
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Customers can track shipments in real-time via the courier partner’s tracking portal.
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Tracking details provide information about the expected delivery date and current location of the package.
Delivery & Liability
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Aarohana Wellness takes utmost care in packaging and dispatch. However, delays caused by third-party logistics providers are beyond our control.
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Aarohana Wellness is not liable for delays due to:
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Courier company operational issues
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Incorrect delivery address provided by the customer
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Weather, traffic, or natural disasters
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Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the package.
Safety & Hygiene Disclaimer
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All wellness products are carefully sealed and packaged to maintain hygiene and product integrity.
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Customers must not open or use the package if they intend to return it, as opened products are non-returnable and non-refundable.
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In case of visible damage during delivery, customers should raise a complaint immediately to initiate a return or refund request.
International Shipping
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Currently, Aarohana Wellness ships only within India.
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International shipping policies, if introduced in the future, will be detailed on the website.
Contact for Shipping Queries
For delivery-related inquiries, lost or delayed shipments, or tracking assistance, contact:
Aarohana Wellness – Customer Support
Email: contact@aarohanawellness.com
Phone / WhatsApp: +91 90081 72999
Working Hours: 9:00 AM – 9:00 PM (IST), Monday to Sunday
Our support team will assist with tracking, delivery updates, and shipping-related concerns.