Cancellation Policy Overview

At Aarohana Wellness, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions under which orders can be canceled, timelines for refunds, and procedures for requesting cancellation. By placing an order on our website, you agree to this policy.

Eligibility for Cancellation

  • Orders can be canceled only before they are dispatched.

  • Once an order has been shipped, cancellation requests will not be accepted.

  • Cancellation requests for partially processed or custom orders may be reviewed on a case-by-case basis.

How to Cancel an Order

To cancel your order:

  1. Contact our support team immediately via email, phone, or WhatsApp.

  2. Provide the order number, customer name, and reason for cancellation.

  3. Cancellations will be acknowledged via email or WhatsApp once processed.

Contact Details:
Email: contact@aarohanawellness.com
Phone / WhatsApp: +91 90081 72999
Working Hours: 9:00 AM – 9:00 PM (IST), Monday to Sunday

Refunds for Canceled Orders

  • Refunds will be processed only if the order is canceled before dispatch.

  • Approved cancellations are refunded to the original payment method within 3–5 business days.

  • Shipping charges, if any, are non-refundable, except when the error is on the part of Aarohana Wellness.

  • Refund processing time may vary depending on the payment gateway or bank.

Important Notes

  • Orders that have already been dispatched cannot be canceled; in such cases, customers may refer to the Refund & Return Policy for damaged or incorrect items.

  • Any attempt to misuse the cancellation process may result in refusal of service or account suspension.

  • Customers are advised to ensure accurate delivery information to avoid unnecessary cancellations or delivery issues.

Related Policies

For complete information, customers are encouraged to refer to: