Who we are?

Aarohana Wellness is an Indian wellness brand dedicated to providing high-quality, natural, and health-focused products designed to support a balanced lifestyle. Our offerings include herbal, nutritional, and wellness-based products formulated with carefully selected ingredients and manufactured under strict quality standards.

Our official website, operated and managed by Aarohana Wellness, enables customers across India to browse, purchase, and receive wellness products directly at their doorstep. As part of our commitment to transparency, trust, and customer satisfaction, we take data protection and privacy seriously.

This Privacy Policy explains how Aarohana Wellness collects, uses, stores, and safeguards personal information shared by users while accessing our website, placing orders, or interacting with our services.

Your Privacy Matters to Us

At Aarohana Wellness, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your data when you visit our website or purchase our wellness products online.

By accessing or using the Aarohana Wellness website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

To provide a smooth and secure shopping experience, we collect the following types of information:

Personal Information

  • Full name

  • Shipping and billing address

  • Mobile number

  • Email address

  • Order history and transaction details

Payment Information

  • All payments are processed through secure, PCI-DSS-compliant third-party payment gateways.

  • Aarohana Wellness does not store credit card, debit card, UPI, or net banking details on its servers.

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage behavior

  • Cookies and similar tracking technologies

How We Use Your Information?

We use customer information only for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Shipping and delivery coordination

  • Order confirmations and service-related communication

  • Customer support and issue resolution

  • Improving website performance and user experience

  • Compliance with legal, tax, and regulatory requirements

We do not misuse, sell, or exploit customer data for unauthorized purposes.

Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and improve user experience.

Why We Use Cookies?

  • To remember user preferences

  • To analyze traffic and website performance

  • To optimize website speed and navigation

Customers can disable cookies via browser settings. Please note that disabling cookies may affect certain website features.

Data Security & Protection

Aarohana Wellness follows strict security practices to protect customer data:

  • SSL encryption across all pages

  • Secure hosting infrastructure

  • Restricted access to sensitive information

  • Regular monitoring for security threats

While we take all reasonable precautions, no digital transmission method is completely secure.

Sharing of Customer Information

We do not sell, rent, or trade customer data.

Information may be shared only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for secure transactions

  • Technology and IT service providers for website operations

  • Government or legal authorities, when required by law

All third-party partners are obligated to maintain confidentiality.

Data Retention Policy

  • Customer data is retained only for as long as necessary to fulfill business and legal obligations.

  • Certain data may be retained for accounting, taxation, or regulatory compliance under Indian laws.

Your Rights as a Customer

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal data, subject to legal obligations

  • Opt out of promotional communications at any time

Requests can be made by contacting our customer support team.

Children’s Privacy

Aarohana Wellness does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be removed promptly.

Third-Party Website Links

Our website may contain links to external websites. Aarohana Wellness is not responsible for the privacy practices, policies, or content of third-party websites.

Changes to This Privacy Policy

Aarohana Wellness reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.

Customers are encouraged to review this page periodically.

Contact Information – Aarohana Wellness

For any questions, concerns, or requests related to privacy, personal data, or website usage, please contact us:

Aarohana Wellness – Customer Support
Email: contact@aarohanawellness.com
Phone: +91 90081 72999
WhatsApp Support: +91 90081 72999

Working Hours:
9:00 AM to 9:00 PM (IST)
Monday to Sunday

 

Our team is available to assist you with privacy concerns, order-related queries, and general support.