Overview

At Aarohana Wellness, we maintain strict quality, hygiene, and safety standards for all our wellness products. Due to the nature of herbal, nutritional, and consumable products, any product once opened, used, or consumed is strictly non-returnable and non-refundable.

This Refund & Return Policy outlines the conditions under which returns or refunds may be approved in rare cases, such as transit damage or incorrect delivery.

By placing an order on the Aarohana Wellness website, you agree to the terms stated below.

Important Hygiene & Safety Notice

Packages that are opened, used, partially used, or consumed are NOT eligible for return, replacement, or refund under any circumstances.

This policy is in place to ensure:

  • Consumer safety

  • Hygiene compliance

  • Product integrity

No exceptions will be made to this rule.

Eligibility for Return or Refund

Returns or refunds are considered only if:

  • The product is damaged during transit, or

  • The product delivered is incorrect, or

  • The product is manufacturing-defective and unopened

All claims are subject to verification and approval by Aarohana Wellness.

Return Request Timeline

  • Customers must raise a request within 48 hours of delivery.

  • Requests raised after 48 hours will be automatically rejected.

Proof Mandatory for Claims

Customers must provide:

  • Clear photos or videos of the product

  • Images of outer box, seal, and inner packaging

  • Proof that the product is unused and unopened

Failure to provide proof will result in claim rejection.

Non-Returnable & Non-Refundable Items

The following are strictly non-returnable and non-refundable:

  • Opened packages

  • Used or consumed products

  • Partially used packages

  • Products with broken seals

  • Products damaged due to customer handling

  • Products without original packaging

Verification & Decision Rights

  • Aarohana Wellness reserves the sole right to approve or reject any return or refund request.

  • Products may be requested for reverse pickup or self-shipping, depending on the case.

  • Any misuse or false claim may result in permanent refusal of future service.

Refund Processing

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method only.

  • Bank or payment gateway processing time may vary.

Shipping Charges

  • Shipping charges are non-refundable.

  • Shipping cost may be refunded only if the error is clearly from Aarohana Wellness.

Replacement Policy

  • Replacements may be offered at our discretion instead of refunds.

  • Replacement eligibility applies only to unopened and unused products.

How to Raise a Claim?

For return or refund-related queries, contact:

Aarohana Wellness – Customer Support
Email: contact@aarohanawellness.com
Phone / WhatsApp: +91 90081 72999

Working Hours:
9:00 AM to 9:00 PM (IST)
Monday to Sunday